LiveVox

LiveVox on 2024-01-07.

LiveVox Holdings, Inc., a cloud-based contact center solutions provider in the IT services industry, announced a workforce reduction on January 17, 2023. The company laid off approximately 16% of its global team as part of a strategic pivot to adapt to evolving macroeconomic conditions and shift toward more profitable growth prospects. While the exact number of affected employees was not specified, the cuts were not evenly distributed across departments, with some areas seeing more significant impacts. This restructuring followed a period of strong growth, including 20 consecutive quarters of year-over-year expansion prior to the company's 2021 NASDAQ listing. The move aims to reposition the business in response to changing client needs and the digital transformation accelerated by the pandemic.