Salesforce

Salesforce, the cloud-based software giant, conducted a new round of layoffs in early February 2026, affecting fewer than 1,000 employees across various teams including marketing, product management, data analytics, and its Agentforce AI product. This workforce reduction, which represents a small percentage of its tens of thousands of global employees, occurs amid a broader executive reshuffling and follows CEO Marc Benioff's previous statements about using AI to streamline operations. The move highlights ongoing strategic adjustments within the competitive enterprise software industry as the company navigates the integration and impact of artificial intelligence.

Salesforce laid off 262 employees on 2025-09-04.

Salesforce laid off 93 employees from its Seattle and Bellevue offices in late August, as part of a broader trend of tech industry workforce reductions. This cut represents a small fraction of its global workforce, which numbers in the tens of thousands. The layoffs occurred amid a company-wide push to adopt artificial intelligence, with CEO Marc Benioff stating that AI automation had already reduced support roles by 4,000. While Salesforce did not directly link these specific layoffs to AI, the move aligns with industry-wide cost-cutting and efficiency drives, as companies like Microsoft and Amazon also streamline operations, often citing economic pressures and strategic shifts toward AI. The software industry continues to see significant restructuring following pandemic-era hiring surges.

Salesforce has reduced its customer support workforce from 9,000 to 5,000 employees, a cut of 4,000 roles, as part of a strategic shift driven by AI adoption. This represents a significant downsizing within the support division, though the company's total employee count remains over 76,000. CEO Marc Benioff explained that AI agents, deployed through platforms like Agentforce, have enhanced productivity by efficiently handling sales leads and support cases, reducing the need for human staff. The transition, discussed publicly in late August 2025, reflects broader industry trends where AI integration is reshaping roles and management structures in the tech sector. While hundreds of affected employees were redeployed internally, the move underscores how AI advancements are directly impacting workforce composition at large-scale enterprise software companies like Salesforce.

Salesforce laid off 1,000 employees representing approximately 1% of its workforce on 2025-02-03.

Salesforce laid off 300 employees on 2024-07-15.

Salesforce is laying off around 700 employees in its most recent tranche of job cuts, adding to previous layoffs announced last year, as part of restructuring efforts amid economic uncertainty and investments in AI.

Salesforce laid off 700 employees representing approximately 1% of its workforce on 2024-01-26.

Salesforce laid off 50 employees on 2023-08-02.

Salesforce laid off 8,000 employees representing approximately 10% of its workforce on 2023-01-04.

Salesforce, a major enterprise software company in the tech industry, laid off fewer than 1,000 employees this week, representing just over 1% of its workforce of 73,541. The move comes as the company faces longer sales cycles and heightened scrutiny from clients, leading to softened demand in certain regions and industries like communications and retail. This follows a period of rapid hiring growth and reflects broader economic pressures, including rising interest rates, that are prompting tech firms to adjust their headcounts.

Salesforce laid off 90 employees on 2022-10-13.

Salesforce laid off 1,000 employees representing approximately 2% of its workforce on 2020-08-26.