Zomato

Foodtech giant Zomato has laid off approximately 600 employees from its customer support team, a move driven by performance reviews, restructuring, and an increasing shift toward AI automation. These job cuts, occurring less than a year after many were hired under a specific program, reflect broader pressures as the company navigates slowing growth in food delivery and intense competition in quick commerce. The layoffs, reported in early 2024, highlight the industry-wide trend of leveraging technology to streamline operations and reduce costs in the competitive foodtech sector.

Zomato, the Gurugram-based food delivery and restaurant aggregator, has initiated layoffs impacting at least 100 employees, which represents about 4% of its workforce. The job cuts, reported in November 2022, are part of a cost-cutting effort to steer the company toward profitability amid a broader funding crunch affecting Indian startups. The layoffs have affected roles across product, technology, catalogue, and marketing departments, particularly those deemed redundant, while supply chain roles were spared. This move follows a series of high-level executive departures and the discontinuation of Zomato's food delivery service in the UAE, reflecting a period of strategic restructuring for the company.

Zomato on 2020-10-20.

In mid-May, Zomato, an India-based restaurant guide and food delivery startup, laid off 520 employees, which represents about 13% of its workforce. This significant reduction was a direct response to huge declines in food delivery activity. The company also implemented temporary pay cuts for remaining staff starting in June. To support those affected, Zomato created an official talent directory to help ex-employees connect with new opportunities, a move echoed by other major startups.