RetailIN

Dukaan Layoffs

October 2022

Dukaan announced a layoff affecting 23 employees in October 2022. The company operates in the Retail sector.

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People Affected

23

Announced Date

Oct 31, 2022

Company Information

Industry
Retail
Country
IN
Region
Bengaluru, Non-U.S.
Last Updated: Apr 18, 2026

About

In September 2022, the SaaS-based e-commerce platform Dukaan laid off 23 employees. This decision was part of a strategic shift by the Bengaluru-based startup, which moved its focus from serving small and medium-sized businesses (SMBs) to targeting direct-to-consumer (D2C) brands and enterprises. Founder Suumit Shah explained that roles in areas like live chat support became less critical after this pivot and due to increased automation. While the exact percentage of staff affected is unclear as the total employee count was not disclosed, the layoffs reflect the company's realignment within the competitive e-commerce enablement industry, following its $11 million Pre-Series A funding round in 2021.

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