GupShup Layoffs

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Conversational AI unicorn Gupshup has laid off nearly 500 employees over the past several months, including about 300 in December 2024 and another 200 earlier this month, as part of restructuring efforts to improve efficiency and profitability. The company, valued at $1.4 billion in 2021 and backed by investors like Tiger Global, stated these organizational changes aim to drive long-term profitable growth and strengthen its position in the global conversational AI market. While sources indicated the layoffs primarily affected employees from companies acquired between 2021 and 2022, Gupshup disputed this concentration. The firm, which has raised about $484 million, claims a net headcount reduction of 300 over the last 18 months and denies plans for further layoffs.

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