Talkdesk Layoffs
September 2023
Talkdesk announced a layoff affecting 0 employees in September 2023. The company operates in the Support sector.
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Sep 26, 2023
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Talkdesk, a San Francisco-based AI customer service software company once valued at $10 billion, has conducted its third round of layoffs in less than 14 months. The latest cuts, confirmed in late September 2023, affected at least 140 employees, many based in Portugal, though the company declined to provide an official number. Following previous layoffs in August 2022 and February 2023, when Talkdesk had around 2,100 staff, the total current workforce is unclear. These reductions are part of a cost-cutting effort due to lower revenue projections. Despite the layoffs, CEO Tiago Paiva stated the company remains strong and will continue investing in strategic areas like AI and U.S.-based R&D, emphasizing that innovation will not be impacted.
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