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Zendesk Layoffs

May 2023

Zendesk announced a layoff affecting 320 employees (8% of its workforce) in May 2023. The company operates in the Support sector.

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People Affected

320

Percentage

8%

Announced Date

May 31, 2023

Company Information

Industry
Support
Country
US
Region
SF Bay Area
Last Updated: Apr 18, 2026

About

Zendesk, a customer service software company, announced a workforce reduction of 8% on May 31, 2023. CEO Tom Eggemeier explained the layoffs were necessary because the company's hiring from 2020 to 2022 had outpaced its business realities, and anticipated improvements in macroeconomic conditions had not materialized. The decision, described as very difficult, impacts employees globally, with severance packages including salary continuation, career support, and benefits. While the exact number of affected employees was not specified, the 8% cut reflects broader industry trends in the tech sector as companies adjust to economic pressures.

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