Sprinklr

Sprinklr, a New York-based enterprise customer experience management platform, has laid off approximately 500 employees, representing about 15% of its workforce, as confirmed in early February 2025. The company cited underwhelming business performance that failed to meet expectations as the primary reason for this significant reduction. This marks the third round of layoffs in recent years, following smaller cuts in 2023 and May 2024. Operating in the competitive enterprise software industry, Sprinklr serves major global clients like Microsoft and Samsung. The firm is now refocusing its investments and resources toward strategic priorities, particularly its AI-powered platform, while continuing to hire in key areas. Affected employees are being offered transition support.

Sprinklr, a New York-headquartered enterprise customer experience management platform, laid off approximately 116 employees, representing about 3% of its global workforce of 3,869, in early May 2024. The company stated the cuts were part of a strategic realignment of its customer operations organization to improve go-to-market efficiencies and better serve clients, with notifications going out in markets including the U.S. and India. This follows a previous reduction of about 4% in February 2023. Despite the layoffs, Sprinklr recently reported strong quarterly revenue growth and a return to GAAP operating income, indicating the move is aimed at restructuring for future growth rather than financial distress.

In February 2023, customer experience software company Sprinklr conducted a workforce reduction, laying off approximately 4% of its global employees, which amounted to over 100 people. This decision was part of a strategic realignment in response to the broader economic slowdown, as the company shifted from a capacity-driven to a productivity-driven business model. The layoffs, initiated in early February, affected staff in key regions including the United States and India, but did not involve any C-level executives. Sprinklr, a New York-based enterprise firm, had reported a total workforce of 3,245 employees as of January 2022. The move aimed to streamline operations and focus on profitable growth amid market uncertainties that were pressuring client spending on marketing and social media management services.

Sprinklr, a publicly traded customer experience software company in the martech industry, laid off at least 50 employees from its global marketing department in late June. This restructuring, which occurred under the leadership of its new CMO, Arun Pattabhiraman, is part of a broader effort to drive more efficient and profitable growth. The cuts, representing a small fraction of its workforce of over 4,000, reflect ongoing challenges in the tech sector, where companies are adjusting to economic pressures like slowing growth and rising costs. Despite recently reporting a 31% year-over-year revenue increase, Sprinklr joins numerous other tech firms in streamlining operations to navigate the current market environment.

Sprinklr, a customer experience management platform valued at over $1 billion, laid off at least 30 employees in late May, affecting multiple departments across the country with a notable focus on customer success roles. While the exact percentage of its total workforce impacted is not specified, the company has initiated a talent directory to assist those affected by the COVID-19 pandemic, highlighting the economic pressures within the tech industry that prompted this restructuring.